What kind of artwork files do you accept for custom designs?
We accept high-resolution image files in JPG, PNG, or PDF formats. We recommend that your file be at least 150 dpi at the actual size of the backdrop.
How do I choose between grommets and pole pockets for the finishing option?If you plan to hang the banner using ropes or zip ties, grommets are the best option. If you plan to use a stand or frame, pole pockets are recommended. The pole pockets can be added to the top, bottom, or both sides of the banner.
How do I clean and care for my vinyl backdrop?You can clean the backdrop with a damp cloth or sponge and mild soap. Avoid using abrasive cleaners or solvents. Allow the backdrop to air dry completely before storing or rolling it up for future use.
Can I order a custom size backdrop?Yes, we can create a custom size backdrop for you. Please contact us with your specific dimensions and we will provide you with a quote.
What is the turnaround time for custom orders?The turnaround time for custom orders varies depending on the complexity of the design and the size of the backdrop. Our standard turnaround time is 5-7 business days for production plus shipping time. Rush orders are available for an additional fee. Please contact us for more information.
Can I use my own design for a custom backdrop?Yes, you can use your own design for a custom backdrop. Simply upload your high-resolution image file when placing your order.
What types of events are custom backdrops suitable for?Custom backdrops are great for a variety of events, including weddings, photo shoots, trade shows, conferences, and corporate events.
What is the lifespan of a vinyl backdrop?The lifespan of a vinyl backdrop depends on the environment it is used in and how well it is maintained. With proper care, a vinyl backdrop can last several years.
Can I order multiple backdrops with different designs?Yes, you can order multiple backdrops with different designs. Simply add each backdrop to your cart separately and upload the corresponding artwork file.
What is the maximum resolution for custom designs?We recommend a minimum resolution of 150 dpi at the actual size of the backdrop. However, we can work with higher resolution files for even better print quality.
Do you offer international shipping?We do not offer international shipping at this time.
What is the difference between matte and gloss finishes?A matte finish has a flat, non-reflective surface while a gloss finish has a shiny, reflective surface. Matte finishes are great for minimizing glare and reflections in photos, while gloss finishes can make colors appear more vibrant.
Can I see a proof of my custom design before it is printed?Yes, we can provide a digital proof of your custom design for approval before printing. Please note that this may add additional time to the production process.
What is your return policy for custom backdrops?Because custom backdrops are made-to-order and cannot be resold, we do not accept returns unless there is a defect in the product or an error in the design.
Do you offer expedited shipping options?Yes, we offer expedited shipping options for an additional fee. Please contact us for more information on expedited shipping rates and times.
How do I hang my vinyl backdrop?Grommets can be used to hang the backdrop with ropes or zip ties, while pole pockets can be used with a stand or frame. You can also use adhesive strips or hooks to hang the backdrop on a wall.
Can I order a double-sided vinyl backdrop?Yes, we can print on both sides of the vinyl for a double-sided backdrop. Please contact us for a custom quote.
Can you help me design a custom backdrop?Yes, we offer design services for an additional free. Please contact us for more information on our design services.
What is the difference between scrim vinyl and smooth vinyl?Scrim vinyl has a grid-like pattern woven into the material, which makes it stronger and more durable. Smooth vinyl has a flat surface and is often used for indoor applications.
Can I use my vinyl backdrop outdoors?Yes, our heavyweight 13 oz. scrim vinyl is suitable for outdoor use and can withstand harsh weather conditions. However, prolonged exposure to direct sunlight may cause fading over time.
How do I choose the best size for my backdrop?Consider the dimensions of the space where you will be using the backdrop, as well as the size of any people or objects that will be in front of it. Our website provides size recommendations based on typical use cases.
What is the maximum print width for your vinyl backdrops?Our maximum print width is 14500 sqft or 10’ x 145’.
What is the difference between single-sided and double-sided printing?
Single-sided printing means that the design is printed on one side of the vinyl, while the other side is blank. Double-sided printing means that the design is printed on both sides of the vinyl, which is great for backdrops that will be viewed from both sides.
Can I use my vinyl backdrop for video productions?Yes, vinyl backdrops can be used for video productions. However, if you plan to use the backdrop for green screen or chroma key effects, we recommend using a solid color without any patterns or designs.
How do I store my vinyl backdrop when it's not in use?Roll up the backdrop with the printed side facing inward, and secure it with a rubber band or tie. Store the backdrop in a dry, cool place away from direct sunlight.
How long does it take to receive my order?The time it takes to receive your order depends on your location and the shipping method you choose. Standard shipping within the US typically takes 2-5 business days, while international shipping can take up to 10 business days.
What is your cancellation policy for custom orders?Because custom orders are made-to-order and cannot be resold, we do not accept cancellations once the order has been placed.
Can I see a sample of the vinyl material before ordering?Yes, we can provide a sample of the vinyl material upon request. Please contact us for more information on how to request a sample.
How do I remove wrinkles or creases from my vinyl backdrop?You can remove wrinkles or creases from your vinyl backdrop by gently heating it with a hair dryer or steamer. Be sure to keep the heat source moving and not focused on one area for too long.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us for more information on bulk pricing.
What can I use a custom vinyl backdrop for?
Vinyl backdrops and banners have many uses. Here are a few.
- Photography backdrops for studio or outdoor photoshoots
- Photo booth backdrops for events such as weddings, parties, and corporate functions
- Trade show or exhibition displays
- Step and repeat backdrops for red carpet events and press conferences
- Theater or stage backdrops for live performances
- Band or DJ backdrops for music concerts and festivals
- Product photography backdrops for e-commerce websites and catalogs
- Virtual event backgrounds for webinars, conferences, and meetings
- Food photography backdrops for restaurants and food bloggers
- Green screen backdrops for video productions and special effects
- Wedding ceremony backdrops for indoor or outdoor weddings
- Birthday or anniversary party backdrops
- Graduation ceremony backdrops for schools and universities
- Sporting event backdrops for teams and sponsors
- Church event backdrops for religious ceremonies and events
- Film or TV production backdrops
- Museum or art exhibit backdrops
- Retail store window displays
- Interior design wall art for homes, offices, and commercial spaces
- Seasonal or holiday backdrops for festive decorations and displays.
- Red carpet backdrops for movie premieres, award shows, and other VIP events
- Corporate event backdrops for conferences, meetings, and trade shows
- Charity event backdrops for fundraising events and galas
- Fashion photography backdrops for photo shoots and runway shows
- Dance recital backdrops for ballets, musicals, and other performances
- Theater or cinema lobby backdrops for promotional displays and posters
- School or university event backdrops for graduation ceremonies, proms, and dances
- Art or photography gallery backdrops for exhibitions and installations
- Social media backdrops for influencers, bloggers, and content creators
- Public speaking backdrops for keynote speeches, lectures, and presentations.